Frequently Asked Questions
Everything you need to know about your BY FAR experience.
Where does BY FAR ship from and what are the delivery times?
Orders are processed and shipped from our European warehouse. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy for accessories and footwear?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact to be eligible for a full refund.
How can I ensure I am buying the correct size?
Our footwear generally runs true to size. We provide a detailed size guide on each product page including measurements in centimeters and inches to help you find the perfect fit.
Are your leather products sustainably sourced?
Quality and responsibility are at our core. We source our premium leathers from certified Italian tanneries that prioritize environmental standards and ethical production practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.
Will I have to pay import duties on my international order?
For orders to the US, UK, and EU, duties are included in the final price. For other international destinations, duties and taxes may be collected at delivery by the carrier.